Refund Policy – WingsHoster

1. Shared Hosting Refund Policy

We offer a 7-day money-back guarantee on shared hosting plans.

• Applicable from the date of initial purchase only
• Valid only if no abuse, policy violation, or excessive resource usage is detected
• Approved refunds are processed to the original payment method, subject to the applicable refund conditions and payment-gateway terms

2. VPS Hosting & Dedicated Servers (Non-Refundable)

All VPS hosting and dedicated server plans are non-refundable once provisioned.

• Services are deployed instantly with allocated resources
• Costs are incurred immediately upon activation
• No refunds will be issued after setup

3. Domain Registration & Renewals

All domain name registrations, transfers, and renewals are strictly non-refundable.

• This follows applicable domain registry and registrar policies
• Once a domain has been successfully registered, it generally cannot be reversed or cancelled for a refund

4. Payment Gateway Charges & Refunds

Payments made through online payment gateways may be subject to transaction processing fees, taxes, platform fees, convenience fees, or other applicable charges imposed by the respective payment provider.

• Payment gateway charges may be deducted or retained by the payment provider when a transaction is processed.
• If an eligible refund is approved, WingsHoster will refund the applicable refundable amount in accordance with this Refund Policy.
• Payment gateway charges and other fees retained by the payment provider may not be recoverable by WingsHoster and may not be refundable, depending on the payment gateway, payment method, and applicable terms.
• The treatment of payment gateway charges may vary depending on the payment provider and payment method used for the transaction.
• Customers are advised to review the applicable payment details and charges before completing a purchase.

For example, certain payment providers may retain the original transaction processing fee and applicable taxes even when a customer payment is subsequently refunded.

5. Abuse, Fraud & Policy Violations

Accounts involved in the following activities are not eligible for refunds:

• Spam or bulk email sending
• Phishing or fraudulent activity
• Malware, hacking, or illegal content hosting
• Violation of our Acceptable Use Policy (AUP)

WingsHoster reserves the right to suspend or terminate services without refund in such cases.

6. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute will result in:

• Immediate account suspension
• Permanent service termination
• Possible restriction from future purchases

We strongly recommend contacting our support team before raising disputes.

7. General Conditions

• Refunds apply only to eligible first-time purchases, not renewals, unless otherwise stated
• Promotional or discounted plans may be non-refundable
• Approved refunds are normally processed to the original payment method
• Refund processing time may vary depending on the payment gateway, payment method, and customer's bank
• Customers should allow up to 5–10 business days for an approved refund to reflect, depending on the payment method

8. Contact Information

Email Support: support@wingshoster.com

24/7 WhatsApp / Call: +91 7681044239

Business Address:

WingsHoster
AT/PO Badamba, Cuttack
Odisha – 754031, India